SLA Contracts
Built Around Your Business Goals. Our SLAs aren’t just tech checklists, they’re strategic tools designed to fuel growth.
Strategic I.T Support Agreements Backed Trusted Clients Since 2002
When your business relies on technology, you can’t afford delays, confusion, or unexpected costs.
That’s why Maintain I.T offers Service Level Agreements that put your priorities first. From response times to detailed reporting, our SLAs are built to give you consistent, reliable, and transparent I.T support.
Our Service Level Agreements are more than just contracts, they’re your guarantee of expert I.T support delivered with speed, clarity, and accountability. Whether you’re a business or home client, our SLAs are designed to align with your exact needs, reducing downtime and boosting productivity from day one.
Here's What You Get With Our I.T Support Agreements
Service Level Agreement Options
Maintain I.T’s Service Level Agreements are specifically designed to support small to medium-sized companies, offering scalable I.T solutions that fit their unique operational needs. Our tailored packages provide comprehensive support to help these businesses thrive in a competitive market.
Our SLAs include weekly on-site maintenance, ensuring that your I.T infrastructure remains in top condition. Regular visits from our expert technicians help identify potential issues early, preventing costly disruptions.
With our SLAs, you receive unlimited call-outs and labour, giving you peace of mind that help is always available when needed. This comprehensive service ensures that all your I.T concerns are addressed without additional costs.
Our SLAs guarantee a 1-hour response time, ensuring that your I.T issues are prioritised and resolved swiftly. This rapid response helps minimize downtime and keeps your business running smoothly.
Our SLAs include hardware and system performance monitoring to ensure your technology operates at peak efficiency. Continuous oversight allows us to detect and address performance issues before they escalate.
Maintain I.T ensures your systems remain secure and up-to-date by regularly patching and updating operating systems. This proactive service helps protect your business from vulnerabilities and enhances system stability.
We offer comprehensive backup solutions and monitoring to safeguard your critical data. Our diligent backup practices ensure that your information is always recoverable, protecting your business from data loss and ensuring continuity.
We offer remote support and systems monitoring as part of our SLAs, providing real-time assistance and oversight. This proactive approach allows us to resolve issues quickly and efficiently, often before they impact your operations.
Maintenance Agreements
Our weekly on-site maintenance ensures your IT infrastructure is routinely checked and optimized, keeping your systems running smoothly. Regular visits help identify potential issues early, minimizing the risk of unexpected downtime
With limited call-outs and labour, our maintenance contracts provide cost-effective solutions tailored to your needs. This ensures that you receive expert support without incurring unnecessary expenses.
Our remote support services offer quick and efficient resolutions to IT issues without the need for on-site visits. This proactive approach helps maintain your business continuity by addressing problems in real-time.
We conduct regular hardware and system performance checks to ensure all components function optimally. These thorough evaluations help prevent hardware failures and extend the lifespan of your equipment.
Operating system patching is crucial for security and performance, and our contracts ensure your systems are always up-to-date. This practice helps protect your business from vulnerabilities and enhances overall stability
Our maintenance contracts include updating data backup and monitoring, providing peace of mind that your critical data is secure. Consistent updates and checks ensure your backups are always current and ready for restoration if needed.
Remote Support Maintenance Agreements
Our Remote Support Maintenance Agreements are designed to offer small companies and individuals cost-effective I.T support, ensuring they receive professional assistance without the need for in-house staff. This service provides personalised attention to your I.T needs, ensuring your systems remain efficient and secure.
With weekly updates, we ensure that your software and systems are always running on the latest versions. This reduces vulnerabilities and enhances performance, keeping your business operations smooth and secure.
Our patching services address security gaps and bugs, safeguarding your systems from potential threats. By regularly patching your software, we minimize downtime and prevent security breaches.
We implement regular backups to secure your critical data, protecting it from loss due to hardware failure or cyber-attacks. This ensures quick recovery and continuity for your business in case of any disruptions.
Our performance monitoring services continuously assess your system’s efficiency, identifying and resolving issues before they escalate. This proactive approach optimises your system’s functionality and prevents costly downtimes.
Through hardware monitoring, we keep an eye on the health and performance of your physical I.T infrastructure. By detecting potential failures early, we extend the lifespan of your hardware and maintain your system’s reliability.
Reliable I.T Service Level Agreements for Total Peace of Mind
